Legal
Terms and Conditions
Last updated: July 19, 2026
These Terms and Conditions govern your use of BluQueue. Please read them carefully before creating an account or installing the desktop agent.
1. Acceptance of Terms
By accessing or using BluQueue (the "Service"), including our web application, desktop tracking agent, and related services, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service.
2. Description of the Service
BluQueue is a software lifecycle management platform. It enables organizations and teams to manage projects, milestones, tasks and subtasks, test plans, test scenarios, test cases, bug tracking, role-based portals, community features, reporting, and time tracking through our desktop agent. Features may change as we improve the product.
3. Accounts and Eligibility
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. Organization admins are responsible for managing members, roles, and access within their workspace. You must be legally able to enter into these Terms in your jurisdiction.
4. Acceptable Use
You agree not to misuse the Service. Prohibited conduct includes attempting unauthorized access, disrupting the Service, uploading malicious code, harassing other users, infringing intellectual property, or using BluQueue for unlawful purposes. We may suspend or terminate accounts that violate these Terms.
5. Desktop Tracking Agent
If you install the BluQueue desktop agent, it may record work-related activity such as clock-in/out times, idle and active periods, and application or window titles associated with tracked work items. The agent is designed without screenshot capture or keystroke logging. Use of the agent may be subject to your organization's policies. You and your organization are responsible for notifying team members as required by applicable law.
6. Organization and Client Data
Content you or your organization create in BluQueue (projects, tests, bugs, reports, community posts, and related data) remains owned by you or your organization. You grant BluQueue a limited license to host, process, and display that content solely to operate and improve the Service. Organization admins control member access and may export or delete workspace data subject to product capabilities.
7. Subscriptions and Payments
Paid plans, if offered, are billed according to the pricing shown at signup or in your account. Fees are non-refundable except where required by law or expressly stated by BluQueue. We may change pricing with reasonable notice. Failure to pay may result in suspension of paid features.
8. Intellectual Property
BluQueue, including its branding, software, UI, and documentation, is owned by BluQueue and its licensors. You may not copy, reverse engineer, or redistribute the Service except as allowed by law or a separate written agreement.
9. Community Features
If you use community, newsfeed, leaderboard, or public profile features, content you publish may be visible to other users according to your privacy and visibility settings. Do not post confidential or unlawful material. We may remove content that violates these Terms.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUQUEUE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO BLUQUEUE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including intellectual property, disclaimers, and liability limits) will survive termination.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms and Conditions can be sent to [email protected] (or the contact email published on the BluQueue website).